1. INTRODUCTION

This document sets out the privacy policy of Journerator Pty Ltd ABN 48 655 654 578 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

Capitalised words and phrases used in these terms and conditions have the meaning given to that word or phrase in the App Terms & Conditions (available here) or by the word immediately preceding any bolded and bracketed word(s) or phrase(s).

2. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

At sign up,

• Name;
• Email address;
• Telephone number;

It is the application feature for users to sign up with their email address to be able to use the function in the application. Telephone number is collected and shown on the application for restaurant representatives and users' communication purposes.

At sign up,

• Location while using the app (to show nearby restaurants to users);
• Images uploaded by users (including restaurant menus and food images)

Location detection is used to prioritise the restaurants listed on the home page from the closest to the furthest distance from the app user. Images that uploaded by restaurants representatives are their intention to show their food, environment and menus to their audience (app users).

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

• Contact us through our website;
• Receive goods or services from us;
• Submit any of our online sign-up forms;
• Communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;
• Interact with our website, social applications, services, content and advertising; and
• Invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

4. USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

• To provide goods, services or information to you;
• For record keeping and administrative purposes;
• To provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
• To improve and optimise our service offering and customer experience;
• To comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• To send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• To send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
• To consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

We also may disclose specific Customer personal information (including your email address and phone number) to Restaurant Owners for the purpose of completing bookings and reservations.

While we take steps to ensure that these third parties handle your personal information securely and in accordance with applicable laws, please be aware that we cannot control or be held responsible for how these third parties use or handle your personal information.

Third-party service providers (including Restaurant Owners) may have their own privacy policies and practices that are beyond our control.

We encourage you to review the privacy policies of these third parties to understand how they collect, use, and safeguard your information.

5. ACCOUNT DELETION process

Users have the right to request the deletion of their account at any time. To initiate the account deletion process, follow the steps below:

1. Login as a customer or as a restaurant representative

2. Go to Home page, click on “Profile” icons from bottom

3. Here click on Delete Account

4. Then click on Yes for Delete Account

What data are we keeping?

We will only keep certain booking information to generate monthly/annual booking reports for restaurants. We will record those account deletion users as anonymous users and which excluding all user personal details after users have chosen to delete their accounts. Journerator Pty Ltd is not going to share this information to third parties.

How do we treat the account deletion data?

The information we collect may have analytical and educational value to us. Where we have de-identified the information we have collected, we reserve the right to process and distribute such information. In our case, the de-identified information is the booking details that we use for generating monthly/annual reports to our business customers. Once users have deleted their account, we only retain booking data (No. of guests, Date & time for the booking, cancellation, edition, notifications, confirmation and cancellation). No personal data will be kept.

6. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

7. LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

8. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please amend the information via the app.

9. COMPLAINTS

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

10. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Name: Journerator Pty Ltd

Email: info@journerator.com.au

Phone: 0499 977 277

Our privacy policy was last updated on 18/12/2023