If you are a restaurant owner or representative and would like to join our free trial, please contact us by filling out the contact form on our website. Alternatively, you can call us on +61 499 977 277 from 9 am to 9 pm AEST or email us at info@journerator.com.au We will send you a registration form to fill out. We need the following information:

• The name of your restaurant and its Australian Business Number (ABN)
• The name of the restaurant owner
• The phone number and email address for the main point of contact at your restaurant
• The address of your restaurant

After we receive this information, we will send you a confirmation email with a password to log in to the app and generate your unique restaurant QR code for customers to scan and join the queue. No payment details are required during the free trial period.

We provide an onboard introduction video along with an instruction document for our restaurant users. If you have further questions or need additional help, please feel free to contact our team to book a time for personalised assistance.

If you like our app and would like to subscribe or learn more about our pricing options, please contact us by filling out the contact form on our website or email us at info@journerator.com.au We can also schedule a phone call to discuss the details with you.

We accept the following payment options:

• Bank transfer with BSB & Account No
• PayID
• Direct debit

We prefer customers to set up direct debit to avoid missed payments and late fees. Direct Debit can be set up by us using Gocardless or you can speak with your bank to organise a recurring payment. For more details, please speak to one of our team members.

When a table becomes available, restaurant staff can tap the "Notify" button. Our system will then send a "Your table is ready" notification to the customer.

• For customers who joined the queue by scanning the restaurant’s QR code: They will receive a notification via the email they provided when joining the queue.
• For customers who joined the queue using our app: They will receive an in-app notification from the restaurant when their table is ready.

The Booking On/Off button, located in the top right corner of the home page, allows you to stop accepting new bookings or walk-in customers for the day. When switched off, our system will no longer accept further bookings for that specific day. Please note that existing confirmed bookings will not be cancelled.

Our SaaS product is designed to seamlessly integrate with multiple existing reservation systems simultaneously, allowing businesses to use our solution without replacing their current systems, thereby streamlining operations and maximising efficiency.

Key benefits include:

• Efficient Management of Advance Bookings: Restaurants can receive all booking requests and compile them into a comprehensive list. They can review each request and choose to accept, decline, or suggest a new time, aligning reservations with their capacity and scheduling needs.
• Revolutionised Queuing Process: Restaurants can manage incoming customers who join the virtual queue ahead of time, allowing better decision-making in managing walk-in customers based on their requests and preferences.
• Enhanced Customer Experience: Customers receive real-time queue updates via our app or a unique website accessed through a QR code specific to each restaurant. This transparency improves customer satisfaction and loyalty by keeping them informed and reducing wait-time anxiety.

In summary, our product integrates with existing reservation systems and provides comprehensive tools for managing both advance bookings and walk-in queues, enhancing operational efficiency and customer experience.